The company
Since 1933, Air France has been promoting and highlighting France throughout the world. With an activity divided between passenger transport, cargo transport and aeronautical maintenance, Air France is a major air transport player. More than 42,000 staff that make up its workforce are committed on a daily basis to offering each customer a unique travel experience.
Air France, KLM Royal Dutch Airlines and Transavia make up the Air France-KLM Group. The leading group in terms of intercontinental traffic on departure from Europe, Air France-KLM is a major player in the global air transport industry.
Profile
The group Air France-KLM relies on the strength of its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol to offer a vast international network. Its Flying Blue frequent flyer programme has over 18 million members. Air France and KLM are members of the SkyTeam alliance which has a total of 19 member airlines.
Air France places the health and safety of its customers and staff at the heart of its priorities and, from the start of the health crisis, introduced exceptional measures, grouped together under the Air France Protect label, to ensure a stress-free trip.
As part of its Horizon 2030 programme, Air France is committed to reducing its CO2 emissions per passenger kilometre by 50% by 2030.
AIR FRANCE GUARANTEES ITS CUSTOMERS A SAFE TRIP
In the current context of the global health crisis, our customers' expectations are changing.
Air France customers want to:
- Travel responsibly
- Find the "right consumption" and make choices based on their own desires and values
- Invent their own à la carte experience
- Opt for simplicity, "Less is more" as a synonym for excellence
- Be informed in a transparent way
Area 1: A SAFETY CULTURE AT THE HIGHEST LEVEL
Above and beyond the standards defined at international, European and French level, Air France places flight safety at the heart of its corporate culture and constantly reaffirms safety as an absolute necessity. This corporate culture is supported at the highest level of the company, through the personal commitment of each member of the Executive Committee. A Flight Safety Committee has also been set up within the Board of Directors to address these issues. Air France's safety management system is based on an organized, consistent and structured approach. It is the result of the commitment of all those involved in the company: on board, of course, with the pilots and cabin crew, but also on the ground in the hangars and maintenance workshops, at the cargo division, at each station and on the ramp. Beyond the essential compliance with rules and procedures, Air France's approach to flight safety aims to establish a genuine sustainable progress approach, both individually and collectively, to raise safety to the highest level. It is based on the daily commitment of everyone involved, through key principles such as transparency and individual responsibility.
Area 2: THE PROMISE OF A STRESS-FREE TRIP
Air France places the health and safety of its customers and staff at the heart of its priorities and, as soon as the health crisis began, introduced exceptional measures, grouped together under the Air France Protect label, to ensure that passengers can travel with complete peace of mind, with the strictest health conditions at every stage of their trip, tickets that are fully modifiable and refundable, and insurance coverage linked to the pandemic.
Fully modifiable and refundable tickets
Strict health measures throughout the trip
Insurance covering the risk of epidemics with Allianz Travel
In January 2021, Air France was awarded a 4-star "Covid-19 safety rating" by Skytrax
Area 3: COMMITMENTS FOR A RESPONSIBLE TRIP IN COMPLETE CONFIDENCE
Air France has set itself ambitious objectives in terms of sustainable development and is working to reduce and offset its CO2 emissions. As part of the Horizon 2030 programme, the airline has committed to reducing its CO2 emissions per passenger-kilometre by 50% by 2030 through major investments to renew its fleet with new-generation aircraft, the use of innovative solutions to reduce fuel consumption and the creation of a future Sustainable Aviation Fuel chain for responsible, economically viable and sustainable French aviation.
#AIRFRANCETAKESCARE
16 new generation aircraft in the AF fleet by the end of 2020.
400,000 tons less CO2 per year thanks to fuel plan and eco-piloting actions
2% incorporation of Sustainable Aviation Fuels by 2025 (5% by 2030)
50% reduction in CO2 emissions:
- per passenger/km by 2030 compared to 2005
- in absolute terms on the domestic network by 2024 (domestic flights from Orly and inter-regional flights)
Chief Executive Officer Air France
A graduate of the Mines Paris Tech business school, Anne Rigail joined Air Inter in 1991. In 1996, she was appointed head of Air France Customer Services at Paris-Orly.
In 1999, she became head of Passenger and Baggage connections at Paris-CDG, and subsequently head of customer and baggage products for Ground Operations.
In 2005, she was promoted Head of Operations at the Paris-CDG hub and became VP Paris-CDG Hub in 2009.
She joined the Executive Committee in 2013 as Executive Vice President in-flight services, in charge of cabin crew.
In 2017, she was appointed EVP Customer Experience, in charge of supervising ground and in-flight products and services, including Air France airport lounge design, cabin layout and modernization, and roll-out of in-flight Wi-Fi.
Anne Rigail was appointed CEO on 12 December 2018.
Executive Vice President Finance
After working as an economist at the INSEE and then at the Banque de France, Alexandre Baclet joined the French Treasury in 2010 as head of the Economic and Monetary Union office, where he was involved in managing the Eurozone sovereign debt crisis. In 2013, he took charge of the New York economic department.
In 2015, he became Europe, International and Economic Financing Advisor to Michel Sapin, Minister of Finance.
In 2016, he was appointed Deputy Director of Public Finance at the Treasury Department, where he was responsible for producing public finance forecasts and taking part in the development of the State's budgetary strategy. He was then appointed Deputy Director for Europe in 2018, a position he has held until today. In this capacity, in spring 2020 he contributed to the implementation of emergency measures at European level in response to the Covid crisis, then to the drawing up of the European recovery plan.
Alexandre Baclet is a graduate of the Ecole Polytechnique and the Ecole Nationale de la Statistique et de l'Administration Economique (ENSAE), and holds a master's degree from the Paris School of Economics.
Alexandre Baclet has been appointed EVP Finance Air France as of 1 July 2021. He reports to Anne Rigail and is a member of the Executive Committee.
CEO of HOP!
Graduated from Ecole Polytechnique, Ecole Nationale de la Statistique et de l'Administration économique (ENSAE) and Institut d'Etudes Politiques de Paris. Between 1992 and 2000 and after 2004 Pierre-Olivier Bandet has held various management positions at Air France, notably at the Marketing and Network, Crew Rostering and Cargo divisions. He also worked for the Boston Consulting Group (BCG), from 2000 to 2004. Since 2013 he has been Executive Vice President Corporate Secretary and Air France Chairman's Office, successively for Alexandre de Juniac then for Frédéric Gagey. He has been named EVP Fleet and Scheduling and since July 1st, 2019 he is named CEO of HOP.
COO-EVP operations and cargo
Alain Bernard is a graduate of the Ecole Centrale de Paris. He joined Air Inter in 1987 as Research Officer in the Planning Division. In 1990 he became Head of the Customer Interface Department in the Marketing Division, then in 1994, Head of the Flight Crew Labour Relations Department. In 1997 he was appointed Vice President Flight Crew Human Resources for Air France. In 1999 he became Vice President of the SAP Programme then Deputy Vice President Flight Scheduling in 2002. In 2005 he was appointed Vice President Operations Control, Vice President Flight Operations in 2009 and Executive Vice President In-Flight Product in 2010. In 2013 he was appointed Executive Vice President Medium-Haul Passenger Activity Paris-CDG. He is now Chief Operating Officer and Accountable Manager until 2019. As of March 1st, 2019 he is named COO-VP operations and cargo.
Executive Vice President Flight Operations
Alexandre Blanc was appointed EVP Flight Operations on 26 April 2021. As such, he becomes a member of the Executive Committee and reports to Air France CEO, Anne Rigail.
Alexandre Blanc is a Flight Captain on Boeing 777 with 17,300 flight hours. He joined Air France in 1991 after graduating from the ENAC French National School of Civil Aviation, and worked as First Officer on the Airbus A320 and A340 and as Flight Captain on the Airbus A320 and Boeing B777.
Since 2011, he has also been a Boeing 777 and Boeing 787 instructor. Since 2018, he has held senior positions within the Flight Safety/Boeing Training Division and has also been manager of Boeing instructors. Alexandre Blanc has been a Boeing 777 Senior Pilot since 2019.
Chief Commercial Officer of Air France
Angus Clarke has 18 years’ experience in the air transport industry. He has developed an expertise in finance and in assessing the performance of companies operating in the air transport sector.
From 2016 to 2018, he was special advisor to the Air Canada Chief Operating Officer on subjects regarding operational and economic performance. Between 2007 and 2015, Angus Clarke was Managing Director and CEO of Bluepoint Aviation, a mid-life aircraft and engine leasing and financing company. From 2004 to 2006, he was Head of Corporate Strategy at Qantas Airways.
Angus Clarke holds a Master of Science with a specialization in air transport management from Cranfield University in the UK, and a Bachelor of Arts from New South Wales University in Australia.
On February 1, 2019 he was appointed Executive Vice President Strategy of the Air France-KLM group and on May 15, 2020 he was appointed Chief Commercial Officer of Air France.
EVP Flight Safety
Gilles Laurent has been appointed EVP Flight Safety, effective 1 November 2020.
A highly experienced and qualified airline pilot and a graduate of the Institut d'Etudes Politiques in Paris, Gilles Laurent began his career with Air France in 1990 as a co-pilot on the Boeing 737.
While continuing his career as a pilot on Air France aircraft (A330/340, A320, captain in 2002, then instructor), Gilles Laurent was appointed Head of International Relations at the Crew Training Department in 2000. He was appointed Deputy VP Human Resources at the Pilot division in 2005.
In 2009, Gilles Laurent took responsibility for the flight safety reform project, before being appointed VP Safety and Quality of Flight Operations in 2012. In 2015-2016, he was EVP Flight Operations. Gilles Laurent is currently a Boeing 777 captain.
Corporate Secretary
Anne-Sophie Le Lay holds a law degree from the Paris Bar and a Master's degree in Business Law and Real Estate Law.
She began her professional career in 1996 as a lawyer specializing in Business Law and Real Estate Law in Paris. She then moved to Toronto (Canada) where she worked as a consultant in a law firm.
In 2001, she joined the Legal Department of the Renault Group, initially responsible for the legal assembly of the sale of land at the former Billancourt plant. In 2007, she took charge of the environmental law, energy and real estate division. A year later, she was in charge of the Euromed region. In this capacity, she was part of the negotiating team with the Kingdom of Morocco for the implementation of the Tangiers plant. At the same time, she led transversal topics related to the Group's international development.
From 2011 to February 2018 she was Legal Director of the Renault Group within the framework of the development of the Renault-Nissan Alliance.
Anne-Sophie Le Lay is also Vice-President of the Montesquieu Circle, Association of Legal Directors and within this framework is Pedagogical Director of the Executive Master General Counsel, in partnership with Science Po Paris.
Anne-Sophie Le Lay has joined the Group on February 20, 2018 as General Secretary of Air France-KLM and Air France
EVP Air France Industries
An alumnus of ENSMA, the National School of Mechanical and Aeronautical Engineering in Poitiers, with an Executive MBA from top business school HEC Paris, Géry Mortreux, born in 1966, started out at Air Inter in 1989, where he occupied a number of positions in the maintenance sphere. In 1996, he joined Air France as 737/727 Engineering Manager, later becoming 747/767 Production Manager. In 2001, he became A320 Fleet Manager, and subsequently (2005) Supply Chain Director, followed by his appointment as VP Components Industrial Operations in 2006. In 2007, he moved to Sabena Technics in Brussels as EVP Engineering and Maintenance, Civil Aircraft, before his appointment as Technical Director of Corsair International in 2008, and subsequently as Chief Operating Officer and Accountable Manager in 2011.
CEO of Transavia France
A graduate of the Ecole Polytechnique and the Ecole Nationale des Ponts et Chaussées, from 1992 to 2012 Nathalie Stubler held various management positions, first at Air Inter, then at Air France, notably at the Network, Commercial, Corporate Social Responsibility, Revenue Management and Pricing divisions.In 2013, she held an executive position at Air France in charge of Revenue Management and Network, before joining the Air France KLM group as SVP Network Strategy.Since September 2014 she has been Chief of Staff for the Group's Chairman, and Secretary of the Air France-KLM Group's Executive Committee. She joined Transavia France in January 2016 as CEO.
EVP Human Resources
Patrice Tizon holds a Master's degree in Economic and Social Administration from Paris X and a Master’s degree (DESS) in Employment Management and Social Development from Sciences Po Paris.
With 30 years of experience in the field of Human Resources and Social Relations Management, Patrice Tizon is a highly experienced professional. He began his career in 1988 with the Arcelor group where he held various positions of increasing responsibility in the field of social relations, training, staff management and human resources with SOLLAC and GTS industries. He also led various cross-functional projects (HRIS).
In 1999, Patrice Tizon joined Air France-KLM as Human Resources Director for the group's Cargo division. In 2005, he was appointed Human Resources Director for Air France at Paris-Charles de Gaulle Airport, then, from 2006 to 2010, HRD of Air France's ground operations.
In 2012, after two years in the United States as Human Resources Director USA Air France KLM, Patrice Tizon was appointed Director of International and Commercial Human Resources. In January 2018 he was appointed Director of Social Relations and since September 2018, he is the EVP Human Resources at Air France.
Executive Vice President In-Flight Services
Since joining Air Inter in 1987 as a passenger sales agent at CDG airport, Catherine Villar worked as a sales representative in Bordeaux for 5 years, following a prior experience at the Terminal Elysėe ticket office. She joined the Air Inter Sales Division in 1995 and worked closely with the Air France teams, joining the Revenue Management team in 1996. In the Marketing Division, she developed the Fréquence Plus programme and subsequently worked with KLM teams on creating the Flying Blue frequent flyer programme at the time of the merger. In 2009, she joined the Procurement division, in charge of intellectual, financial, marketing and communication services procurement. In 2014, she joined the Air France-KLM Marketing teams, in charge of managing the Group brand portfolio and customer studies. She has been SVP Customer Experience Air France since 2019.
Catherine Villar has been appointed EVP In-Flight Services as of 1st June 2021.
The Board of Directors comprises 17 directors:
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Anne Marie Couderc,
Chair of the Board of Directors -
Benjamin Smith
Executive director -
Anne RIGAIL,
Chief Executive Officer Air France, Executive director -
Pieter BOOTSMA,
Executive director -
Marie-Agnès LUCAS DE PESLOUAN,
Air France-KLM permanent representative, Executive director -
Catherine JUDE,
Executive director
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Francesca ECSERY ,
Independent director -
Bruno METTLING,
Independent director -
Ursula SAINT LEGER,
Independent director -
Bernard SPITZ,
Independent director -
Florence VERZELEN,
Independent director
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Valérie COULON,
Director Staff representative -
Didier DAGUE,
Director Staff representative -
Véronique DAMON ,
Director Staff representative -
Eric DEGAND ,
Director Staff representative -
Fabrice HURET
Director Staff representative -
Ronald NOIROT ,
Director Staff representative
Chair of the Board of Directors
Anne-Marie Couderc is a graduate in private law and holds a French Professional Lawyer’s Certificate (Certificat d’aptitude à la Profession d’Avocat).
She began her career in 1972 as a lawyer with the Paris Bar. She then became Chief Legal Officer in Hachette’s industrial division between 1979 and 1982, before fulfilling different management functions within the Lagardère Group from 1982 to 1995.
In parallel, Anne-Marie Couderc has pursued a political career – having been elected to the Paris Council in 1983, until 2001, she successively served as Advisor then Deputy to the Mayor of Paris between 1989 and 2001. After being elected a Deputy of the French National Assembly in 1993, she subsequently joined the Government in 1995 where she was appointed Secretary of State to the Prime Minister, responsible for Employment, then Minister for Employment and Social Affairs, responsible for Employment until 1997.
In 1997, she was named Chief Executive Officer of Hachette Filipacchi Associés followed, from 2006 to 2010, by Secretary General of Lagardère Active (press and audiovisual). From 2011 to 2017, she was Chair of Presstalis Group (press distribution). She has been corporate director since 30 June 2017.
She has been Chair of the Air France-KLM Board of Directors since 15 May 2018.
Executive director
Benjamin Smith is a reputed senior airline industry executive at international level, having spent 20 years at Air Canada where he held the positions of President Airlines and Chief Operating Officer.
In 1990, while at university, he started part-time as a Customer Service Agent at Air Ontario. In 1992, he followed an entrepreneurial path and established his own retail corporate travel agency, successfully running this business for eight years. In 1999, he also worked as a consultant for Air Canada before joining the airline in 2002.
Following his arrival in 2002, Benjamin Smith occupied several positions of responsibility at Air Canada. He became Vice President Network Planning before joining the Air Canada executive management team in 2007 as Executive Vice President and Chief Commercial Officer.
In 2014, he was appointed President Airlines (Air Canada, Rouge, Express, Cargo) and Chief Operating Officer at Air Canada. He assumed overall responsibility for commercial, operations and customer service functions for the Group. He also oversaw Air Canada’s commercial growth strategy.
On 16 August 2018, Benjamin Smith was appointed CEO of Air France-KLM, and on 5 December 2018, a member of the Air France-KLM Board of Directors.
Chief Executive Officer Air France
Executive director
Anne Rigail began her career at Air Inter in 1991. In 1996, she was appointed head of Air France Customer Services at Paris-Orly and in 1999, she became head of Passenger and Baggage Connections at Paris-CDG. In 2005, she was promoted head of operations and became VP Paris-Charles de Gaulle hub in 2009. She joined the Air France Executive Committee in 2013 as EVP in-flight services, in charge of cabin crew. Appointed EVP Customer Experience in January 2017, she was appointed CEO of Air France on 17 December 2018.
Anne Rigail is a graduate of the Mines Paris Tech business school.
Executive director
Pieter Bootsma is a graduate of the University of Twente and holds a PhD in Business Engineering & Management Science. He is an alumnus of Columbia University (USA) and the IMD Business School in Singapore (High Performance Leadership Program). He has been Chief Revenue Officer Air France-KLM since July 2020.
Pieter Bootsma has 25+ years’ experience in the commercial airline industry. After joining KLM in 1995 where he worked in the area of network planning and schedule development until 2000, he held a series of management positions at KLM and Air France KLM, achieving repeated success in maximizing revenues, optimizing network positioning, negotiating joint-ventures, as well as developing and implementing commercial strategy and innovation for Air France-KLM (digital, distribution, customer interaction and loyalty programmes). In 2014, he was appointed EVP Commercial Strategy Air France-KLM.
Pieter Bootsma was a board member of the Airline Tariff Publishing Company (Washington, USA) from 2004 to 2009 and a member of the KLM Executive Committee from 2011 to 2013.
Since 2013, he has been Chairman of the Board of Directors for Transavia France and a member of the Air France-KLM Executive Committee.
Director Staff representative
After studying tourism, Valérie Coulon joined Air France in 1984 as a passenger service agent at CDG airport in passenger operations and sales. She then worked as a passenger service agent at Nantes airport from 1995 to 2002. For 12 years, she was a sales agent at the Air France ticket office in Nantes. She was also a CFDT union staff representative for the entire Western France area. She currently occupies the position of sales assistant in the Corporate Sales Division.
Director Staff representative
After obtaining a bachelor’s degree in business studies in 1978 in Tour, Didier Dague studied law. On 13 April 1987, he joined Air France in the Paris area commercial division as a Customer Liaison Officer and still administratively reports to the Commercial France division as a group negotiator for the Tour Operator (TO) department. He represents the Federation of Equipment, Environment, Transport and workers’ union Force Ouvrière on the Superior Council of Civil Aviation and in the European Transport Federation’s Civil Aviation section.
Director staff representative
Véronique Damon is a Management and Applied Economics graduate of Paris IX Dauphine University and a former student of the National School of Civil Aviation (EPL). She holds an airline transport pilot licence (ATPL).
After beginning her career as a flight attendant at Air France, she was supported by Air France for her promotion as Airbus A320 First Officer from 2004 to 2008 and currently works on the Boeing B777.
Between March 2015 and April 2018, Mrs. Damon was elected titular member of the Flight Operations Works Committee and elected reserve member of the Air France Central Works Council. She was Secretary General of the Air France section of the SNPL union from December 2014 to May 2017 and Director of the APPN (Association in charge of life insurance coverage for flight personnel) from March 2013 to May 2017.
She is currently elected titular member of the FCPE Concorde and Majoractions Supervisory Board
Director Staff representative
Eric Degand, who holds a Master's degree in management, also studied for a postgraduate course in economics at the Conservatoire National des Arts et Métiers. He also holds a Master's degree in Air Transport Management from the Toulouse Business School and the National School of Civil Aviation.
He began his career at Air France Cargo in September 1978 until 2015, when he joined the economic management division. He has held various positions including President of the National Joint Committee for Air Transport Employment, CGT Administrator of the Professional Parity Section, Member of the Higher Council of Civil Aviation and Vice-President of the Central Commission Employment and Training of the Air France Central Works Council.
Independent director
Francesca Ecsery, of British and Hungarian nationality, holds an MBA from the Harvard Business School and is a political sciences and international relations graduate of Geneva university. She is currently independent director on the boards of F&C Investment Trust plc., Marshall Motor Holdings plc. and Share plc.
After beginning her career at McKinsey & Co. Inc, she went to work for the Pepsico, Inc group from 1991 to 1994, before joining Thomas Cook Group (UK) in 1994 where she held the position of Marketing Director at Thomas Cook Promotions and subsequently Marketing and Commercial Director for Going Places Leisure Travel Ltd. From 2001 to 2007, she served as Managing Director, International Division of STA Travel in London and was subsequently appointed General Manager at Cheapflights Media UK in 2007 before being appointed Group Business Development Director from 2009 to 2011.
For over 25 years, Francesca Ecsery has been developing her expertise in the areas of Digital / Retail / and the Leisure Travel Industry. She has invested in several start-ups and is the founder and director of “Advantage Portugal”, a provider of personalized professional services to foreign investors in Portugal.
Director Staff representative
Fabrice Huret joined Air France in 2004 as a flight attendant on the medium-haul network and since 2019 has been working on the long-haul network. A staff representative since 2015, he has been a staff representative administrator on the Board of Directors since December 2020. He holds an undergraduate technological diploma in marketing techniques and a degree in human resources.
Executive director
Catherine Jude is a civil aviation engineer, a graduate of Ecole Polytechnique and the National Civil Aviation School, and holds a Master of Science in Transportation Engineering from the University of Berkeley in California. Catherine Jude has been Vice President International Stations Air France-KLM since 2019.
She began her career in 1994 with the Paris Airport Flight Operations Division (currently integrated in the French Civil Aviation Authority), in charge of air traffic control development projects at CDG airport.
In 1997, she joined Air France where she assumed different responsibilities in a variety of areas (operations, commercial/marketing, flight scheduling/network management). She was successively head of the Paris-CDG Hub Operations Control Unit (1997-98), West and Central African route manager (1998-2000), head of the future short and medium-haul flight schedule (2000-2001), European route manager (2001-2006), head of the Operations Control Centre (OCC) (2006-2012), SVP Operations Control (2013-2018), in charge of the OCC, operational performance and the company’s crisis management.
She is also a former auditor of IHEDN (62nd National Session), and has received the title of Chevalier in the National Order of Merit and an honour from the Air and Space Academy.
Air France-KLM permanent representative, Executive director
A graduate of ESSEC business school, Marie-Ange Lucas de Peslouan has been Senior Vice President Corporate Controller for the Air France-KLM group since July 2019.
She joined Air France in 1989. After occupying various functions within the Finance division, she was appointed Treasurer in 1995. In 2003, she joined the Flight Crew Pensions Fund (CRPN) as Investments Manager. In 2011, she returned to Air France where she was appointed Head of Corporate Finance, in charge of negotiating and preparing Air France and Air France-KLM asset financing before being appointed Head of Investor Relations Air France-KLM in January 2016.
Independent director
Bruno Mettling is a graduate of the IEP political science institute of Paris and the Aix en Provence law school. He has been Chairman of Orange in Africa and the Middle East since May 2018. In November 2018, he founded and is Chairman of Topics, a consultancy firm in internal transformation strategy.
He began his career at the budget department of the Ministry of Finance before holding a succession of posts within different ministries.
In 1995, Bruno Mettling was appointed Financial Controller and Deputy Vice President Finance for La Poste group.
In October 1999, he joined the Caisse nationale des Caisses d’Epargne where he reformed the Human Resources department before being given responsibility for sales development and the strategic plan. He joined the Banque Populaire group in October 2004 as Executive Vice President Banque Fédérale des banques populaires, where he was appointed Deputy CEO on 1st July 2006.
In April 2010, he joined France Télécom in a social crisis context. As Group Executive Director and Human Resources Director, he was appointed Executive Vice President of the Orange Group on 1st November 2011. He was Chairman & Chief Executive Officer of Orange in Africa and the Middle East from March 2016 to May 2018.
Director Staff representative
Ronald Noirot began his professional career as an aeronautical technician at Air Inter. In 1987, he was appointed team leader in the executive department and then in charge of cabin production in 1995. Following the merger with Air France in 1997, Ronald Noirot served as Boeing production manager at Orly and B737 at CDG before becoming head of sector at the long-haul major overhaul division at Orly in 2001.
Since 2007, he has been a union representative at the CFE-CGC as secretary general.
Independent Director
Ursula Saint-Léger is a History graduate from the Sorbonne University in Paris. Since September 2018, she has been Chief HR, Communications and CR Officer at the Belgian company Aliaxis.
She began her professional career as head of recruitment in 1988 at Cap Gemini and then from 1992 to 1995 for Saint Gobain at SOCAR. She was then Human Resources consulltant in the French subsidiary of Hewitt Associates from 1995 to 1998 before becoming Human Resources Director for Inergy, part of the Plastic Omnium group from 1998 to 2002. Ursula Saint Léger was appointed Director of Human Resources at Alstom Transmission and Distribution, which became Areva Transmission and Distribution in June 2002, where she was responsible for the implementation and deployment of new HR processes in the Asia-Pacific region, based in Ho Chi Minh City in Vietnam. From 2004 to 2009, she was Senior Vice President Human Resources and Chair of the European Works Council of a BEL20 Belgian company, Umicore, based in Brussels, Belgium. She was subsequently appointed head of the Human Resources division of TAQA, an energy company based in Abu Dhabi in the United Arab Emirates, where she was a member of the Management Committee.
From 2010 to summer 2018, she was Senior Vice President Human Resources for the American company AptarGroup, member of the Executive Committee and Chairwoman of the European head office based in France.
Independent director
Bernard Spitz is a graduate of IEP Paris (political science institute), ESSEC business school and ENA.
He began his career at the Council of State and the Competition Council. He was a member of the Cabinet for Prime Minister Michel Rocard (Advisor) and for Secretary of State for Planning Lionel Stoleru (Cabinet Director).
From 1992 to 1996, he was director of the Canal + group in charge of digital strategy and development. From 2000 to 2004, he was Director of Strategy for Vivendi Universal. From 2004 to 2011, he was in charge of the consulting firm BS Conseil. From 2008 to 2016, he was President of the French Federation of Insurance Companies (FFSA), which he continued from 2016 to 2019 as President of the French Insurance Federation (FFA), which includes the FFSA and GEMA (Group of Mutual Insurance Companies).
From 2009 to 2019, he was a member of the governing bodies of the French Employers’ Association MEDEF and a member of the Bureau and the Executive Committee. Since July 2013, he has been President of the International and European Pole.
He has also led or contributed to several government missions, taught at ESSEC, Paris IEP and Paris 1 Pantheon-Sorbonne University, and is the author or co-author of several reports for the public authorities and numerous books.
Independent director
Florence Verzelen is a graduate of the Ecole Polytechnique (specialising in Economics and Finance) and the Ecole des Mines. On 15 January 2018, she was appointed Executive Vice President Industry Solutions, Marketing, Global Affairs and Communication Dassault Systems.
After working in project financing at the Société Générale Investment Banking in New York in 2002, she worked at the European Commission from 2004 to 2007, first in the Trade division and then in the Competition division. Florence Verzelen then joined the office of the Secretary of State for European Affairs, as an Advisor, in charge of industrial and commercial matters.
She then joined the Engie group (GDF Suez) where she was Director of Group Acquisition activities between 2008 and 2010, and then became Manager of the subsidiary GDF Suez Qatar BV between 2010 and 2013. Between 2013 and 2015, she held the position of VP for the Performance Plan. Between 2015 and 2017, she was Deputy Director of Engie Europe, in charge of Operations, Business Development and Innovation and Managing Director of Engie Russia.
Passenger transport is Air France's core business. It is based on a balanced, dense network structured essentially around its hub at Paris-Charles de Gaulle as well as its hubs at Paris-Orly and Lyon-Saint-Exupéry.
In 2020, Air France operated services that were essential for people, trade and the economy and repatriated thousands of French and European citizens.
Aircraft maintenance is the Air France-KLM Group's third largest line of business. AFI KLM E&M is the world's second largest multi-product player in the MRO (Maintenance, Repair and Overhaul) market.
AFI KLM E&M's mission is to ensure the airworthiness of the Group's fleets at competitive conditions, while consolidating its position as the leading MRO in its own market.
Le Pôle Assistance Compagnies Clientes (PACC) met son expertise au service de compagnies aériennes commerciale, de vols privés, diplomatiques et officiels au travers d’une gamme étendue de services d’assistance aéroportuaire à Paris-Charles de Gaulle.
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42compagnies clientes assistées
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42types avions assistés
Le Centre de Contrôle des Opérations d’Air France, plus communément appelé CCO, est une instance essentielle au bon déroulement de l’activité opérationnelle de la compagnie. Basé à Paris-Charles de Gaulle au siège d’Air France dans un espace hautement sécurisé, le CCO fonctionne 365 jours par an, 7 jours sur 7 et 24 heures sur 24.
- 34 million passengers carried on Air France-KLM compared to 104 million in 2019
- 250,000 French nationals repatriated on 2,100 flights (at end June 2020).
- 116 countries served by Air France-KLM
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41,3%of the flight schedule operated i.e. 58.7% less than in 2019
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17,6 millionpassengers carried on Air France compared to 52.2 million in 2019
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300Air France KLM destinations
As Air France's second largest activity, cargo transport represented between 8% and 10% of Air France's turnover before the crisis. At the beginning of 2021, it represents up to 50%.
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376,853tons of cargo transported or 271,319 pallets
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1,850passenger flights operated solely with cargo
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557all-cargo flightsAFKL MARTINAIR CARGO
- 600,000+ parts in stock
- 3 engine test benches
- 500 engine workshop visits per year
- 400 tons of recycled crafted and metal parts
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+ 200AFI KLM E&M customersAFI KLM E&M
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2,800aircraft maintained
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5industrial sites in Europe Toulouse, Amsterdam, Villeneuve-le-Roi, Roissy and Orly
42,157 Air France employees are committed on a daily basis to providing our customers with an optimum travel experience.
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25,834ground staff
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12,569cabin crew
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3,754pilots
- 29 new generation aircraft by the end of 2021 (10 B787; 13 A350; 6 A220)
- 12 B777-300s equipped with the new travel cabins serving the Caribbean and Indian Ocean by end-2021
- 15 fully refurbished Airbus 330s by end 2020.
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271Air France aircraft at 31 December 2020FLOTTE AIR FRANCE KLM
The Covid-19 crisis has severely affected the airline industry.
During the current global health crisis, Air France is maintaining its activities with its three main lines of business, namely passenger air transport, air cargo transport and aircraft maintenance, and continues to adapt to the lockdown measures and travel restrictions in force.
The more its members travel, the more their loyalty is rewarded. With the Flying Blue card, customers have access to a range of services specially designed to make their travel experience even more enjoyable.- Reducing its environmental footprint by replacing single-use plastic on board with sustainable alternatives.
- Improving the travel experience of customers with disabilities.
On March 28, 2019, Air France received the first prize for customer relations* in the transport sector for the fourth year running. Three aspects of the customer experience are assessed in awarding this prize – the service delivered, the relationship with the customer and the caring attitude.
Air France seeks on a daily basis to create moments of emotion and offer custom-designed service, to make each customer unique. This award demonstrates the company’s efforts in terms of its caring attitude and empowerment. The digital tools rolled out for Air France staff serve the needs of this caring attitude. Equipped with digital tablets, staff have reliable customer information at their fingertips to be able to develop an increasingly personalized and proactive relationship at every point of contact. Empowerment initiatives also promote individual initiative among staff to create surprise and moments of emotion for customers.
*Survey carried out by BearingPoint and Kantar TNS in 2018 with customers and company/administration users, from a sample of 4,000 people.
On 13 June 2019, Air France was awarded the "Best Airline" prize for the first time at the 5th edition of the ‘Victoires du Tourisme’, organized by the ‘Quotidien du Tourisme’ magazine. This award, received by Zoran Jelkic, SVP French Market Air France-KLM, symbolizes the trust established between Air France teams and tourism professionals.
This award also recognizes the daily work of all Air France teams and their proximity to customers and travel agent partners. The Air France-KLM group is continuing to invest to offer even more products and services, as well as support technological developments to adapt to industry changes.
At IFTM Top Resa, Air France won the 2019 Grand Prix Marco Polo, which for the first time recognizes the airline with the highest CSR (Corporate Social Responsibility) commitment. This award recognizes Air France's efforts in two fields:
At the APEX EXPO (Airline Passenger Experience Association) exhibition held from 9 to 12 September 2019 in Los Angeles, Air France won the "FOUR STAR Global Airline 2020" award. This rewards the travel experience that the company offers its customers. This exhibition is the largest event dedicated to the passenger travel experience and involves all the world's leading airlines.
Air France wins first place for its design thanks to readers' votes
In 2018, Air France won the Best Design Airline Europe 2018 award in the Readers' Choice Award category by The Design Air Award. This award highlights all the new features to highlight the customer’s travel experience, from comfort kits to inflight dining, including CDG's new Business Lounge at Terminal 2E Hall L.
This award is in addition to the Best New Premium Economy 2018 prize also awarded by The Design Air.
On December 12, 2018, Global Traveler magazine readers awarded Air France the best design prize for its La Première seat at the Global Traveler Tested Reader Survey Awards annual ceremony in Los Angeles.
This award joins the three Skytrax Awards 2018 awards and the 7 Business Traveller Cellars in the Sky Awards 2017 that Air France has received this year for the quality of its La Première service.
The new Premium Economy cabin on the Airbus A330 awarded by The Design Air
In December 2018, Air France was voted Best New Premium Economy 2018 for its Premium Economy cabins on board its redesigned Airbus A330s. Relaxation and pleasure are in the spotlight with a totally redesigned comfort and additional space.
This award is in addition to the Best Design Airline Europe 2018 prize also awarded by The Design Air
At the 2019 World's Best Wine Lists Awards, Air France won the Best Airline Wine List in the World award for the second year running. This award is one of the most prestigious in the field awarded by the British magazine The World of Fine Wine.
The jury, made up of renowned experts, critics and sommeliers, praised the variety and finesse of the wines offered by Air France in all its travel cabins. The award also recognizes the company's consistent commitment to offering the best French wines.
At the Stratégies Customer Experience Grand Prix Awards, Air France’s “Questions in the Sky” event won the Gold Award, in the "Omnichannel Customer Experience Strategy" category. This award is in addition to the Bronze Award, received at the 2019 Stratégies Brand Content Awards
At ‘Stratégies’ magazine’s 2019 Brand Content Awards, Air France won the Bronze Award for its "Questions in the Sky" event. This award is in addition to the Gold Award, received on 2 October 2019 at the Stratégies Customer Experience Grand Prix Awards, in the "Omnichannel Customer Experience Strategy" category.
Air France Industries wins award for Prognos
On September 5, 2017, Air France Industries was awarded the "Innovation Team Best Practices 2017" prize by the Paris Club of Innovation Directors, the European Institute of Creative and Innovation Strategies and the University of La Sorbonne. In total, 10 French companies were awarded for their excellence in terms of innovation. Developed as part of AFI KLM E&M's "MRO Lab" Research & Development programme, Prognos applications are based on the collection and analysis of technical data generated by fleets to improve maintenance operations. With one aim: to anticipate and prevent technical problems in order to optimize maintenance interventions and maximize the availability of customers' fleets.
- Reducing its environmental footprint by replacing single-use plastic on board with sustainable alternatives.
- Improving the travel experience of customers with disabilities.
At IFTM Top Resa, Air France won the 2019 Grand Prix Marco Polo, which for the first time recognizes the airline with the highest CSR (Corporate Social Responsibility) commitment. This award recognizes Air France's efforts in two fields: